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Customer Success Manager (*gn)

Hannover, Karlsruhe
Full-time
Permanent employee

Your mission


Customer care and customer experience are topics that inspire you. You know what the hearts of service managers, sales people and brand managers beat for. You are a communication talent and as an interface between our technical department and the customers you can explain new features in a result-oriented way. You love to place your product competently and optimally with the customer and also like to try out creative ways.

  •     You are the main contact person for our customers and make sure they are satisfied and happy.
  •     You are responsible for on-boarding customers, i.e. you look after our new customers from their decision to successful operation.
  •     You are responsible for customer communication and informing our customers about new features via online webinar and/or newsletters.
  •     You are familiar with project business, know what is important to customers, follow up with us on their goals and also provide support from A to Z in this area.
  •     You have an open ear and collect important feedback from our customers, develop sustainable processes from it and continuously develop them further and also calm down someone who is not 100% satisfied from time to time.
  •     You are an interface between product development and the customer.
  •     You interact with all teams and enjoy sharing your knowledge with colleagues.



Your skills



  •     You bring several years of key account experience and even experience from the telecommunications industry. That would be great, but is not a prerequisite.
  •     You are a communication talent - whether in German or English, whether written or verbal, you convince with clear, friendly language and bring topics skillfully to the point.
  •     You have a friendly and courteous manner and appearance and can get along with contacts from different hierarchical levels and industries.
  •     You have a customer-oriented mindset!
  •     You are tech-savvy and enjoy learning about new topics and tools.
  •     You know the rules of the game as a team player and have an eye for details in process optimization.
  •     You like to work independently and know how to best organize and structure your work.



Why us?

  •     We are a company with flat hierarchies and a lot of freedom to make your own decisions and have your own area of responsibility - even though we are no longer a startup.    
  •     We offer an appealing and varied job where you can make things happen without bureaucratic obstacles.  
  •     We offer continuous development/training - adapted to your needs!    
  •     Flexible working hours as well as trust-based working time contribute to your work-life balance.  
  •     We offer you a modern equipped workplace with two screens and a liftable table.
  •     The "all-you-can-drink flat rate" of soft drinks, coffee and tea is included. Plus there is always fresh fruit & vegetables.  
  •     You will receive a laptop & a smartphone.
  •     You can lease a job bike through us!
  •     Feelgood management
  •     Travel allowance  
  •     We organize varied events  
  •     We are centrally located directly at the main train station in Hannover / with underground parking space

You want to support us? Then apply with us! We are looking forward to your application!

*gender neutral: It doesn't matter if you are female, male, diverse..., where you come from, what skin color you have or what you believe in. We focus on mutual respect and appreciation as well as fun and motivation at work. Develop your personality, with us you are the center of attention as a person.

About us

VIER is rethinking customer dialogue and communication. With our ‘enrich’, “engage” and ‘evolve’ offerings, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research. Whether in service, sales or administration: our intelligent solutions analyse, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialogue and task processing. It is the only platform in Europe for complete end-to-end solutions – secure data, German cloud and local service included!